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- Live Support is available 24/7
- We will respond to emails within 4
hours during regular hours of operation:
7AM-7PM PST M-F, 10AM-6PM PST Sat/Sun
Product Advisory
Pure Digital has identified an issue that may cause some users of Flip Video Ultra Series camcorders to experience errors when using the Flip Video Software on a PC or Mac.
Pure Digital has created an easy firmware update that corrects this problem. For instructions on how to perform this update, please click here. Videos stored on the camcorder will not be lost, and the camcorder can be safely used to capture more video at any time.
If you have problems performing the firmware update, please contact Customer Support.
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